All appointments require advance payment to confirm the booking. You may cancel your appointment through the app according to the following timeframes:
| Cancellation time | Refund |
|---|---|
| 24 hours or more before the appointment | Full refund or wallet credit. |
| Between 24 and 6 hours before | Rescheduling allowed up to 3 times; beyond that, the amount becomes non-refundable. |
| Less than 6 hours or no-show | No refund. |
If the service provider cancels, you will receive a full refund.
In emergency situations (such as sudden health issues), each case will be reviewed individually.
Important Note
The Platform's commission (15%) may be refunded in full, partially refunded, or not refunded, depending on the cancellation timing and circumstances, in accordance with the Platform's policy.