Introduction

At PhysioTrack, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process and manage your appointments
• To communicate with you about your account and services
• To send you important updates and notifications
• To personalize your experience
• To detect, prevent, and address technical issues
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With healthcare providers and clinics you choose to book with
• With service providers who assist us in operating our platform
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

While your account is active, we keep your account and profile information for as long as you use our services. When you request deletion of your account, we process that request in line with our verification procedures (for example, allowing a short verification window where applicable). After verification is complete, we delete or irreversibly anonymize your personal information within a reasonable period, except where we must retain limited information as described below.

We may retain certain records for longer where needed to comply with legal, regulatory, tax, accounting, or healthcare obligations, to resolve disputes, enforce our agreements, or protect our legitimate interests. For example, billing and transaction-related records are typically retained for the period required by applicable law in the jurisdictions where we operate (often several years).

Server logs, security data, and diagnostic information may be kept for a limited period—generally up to twelve (12) months—unless a longer period is needed for security investigations, fraud prevention, or legal compliance.

Aggregated or de-identified information that cannot reasonably be linked to you may be retained for analytics and service improvement without a fixed end date.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your account and data
• The right to opt-out of certain communications
• The right to data portability

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our application and hold certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: